Shipping & Returns Policy
This Shipping & Returns Policy explains how orders are processed, delivered, and managed by M&G Family Ltd for purchases made through www.idressyou.co.uk. By placing an order, you agree to the terms outlined below.
1. Shipping Information
We aim to process and dispatch all orders promptly and reliably. Orders are typically prepared within 1–2 business days before dispatch.
Estimated delivery times:
United Kingdom: 2–5 business days
Europe: 5–10 business days
Rest of the world: 7–15 business days
Delivery times are approximate and may vary depending on courier services, destination, or external factors beyond our control.
2. Tracking Information
Once your order has been dispatched, you will receive an email confirmation containing your tracking number and courier details. Please allow up to 24 hours for tracking information to become active.
3. Customs and Import Duties
For international orders outside the United Kingdom, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
We recommend checking with your local customs office before placing an international order to understand any potential additional costs.
4. Returns Policy – Your Right to Cancel
You have the legal right to cancel your order and return items within 14 calendar days of receiving your goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
No reason is required for cancellation within this period.
5. Conditions for Returns
To be eligible for a return, items must:
Be unworn, unused, and unwashed.
Include original packaging and all tags or labels.
Be accompanied by proof of purchase (order confirmation or invoice).
For hygiene reasons, certain items — including underwear, swimwear, and earrings — cannot be returned unless faulty.
If an item is faulty, damaged, or incorrect, please contact us immediately to arrange a replacement or refund in accordance with your statutory rights.
6. How to Request a Return
To initiate a return, please contact our customer service team:
Email: contact@idressyou.co.uk
Telephone: +44 7424 503366
We will provide instructions and confirmation before you send the item back.
7. Return Address
M&G Family Ltd
17 Tilehouse Close
Borehamwood, WD6 4AS
United Kingdom
We recommend using a tracked and insured postal service for all returns.
Unless an item is defective or sent in error, return shipping costs are the customer’s responsibility.
8. Refunds
Once we have received and inspected your returned items, we will notify you by email regarding the status of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Please note that your bank or payment provider may take additional time to credit the funds to your account.
9. Contact
For any questions regarding shipping, delivery, or returns, please contact us:
Email: contact@idressyou.co.uk
Telephone: +44 7424 503366